- Shipping, Returns, and Privacy
Shipping, Returns, and Privacy
You may return most new, unused items within 7 days of delivery for a full refund.
Custom and Wholesale orders are non-refundable.
You may exchange item for another size if the item is still available. Proper measurement is the best way to avoid returns due to sizing issues. We provide sizing instructions for all of our products. Please contact us if you have any questions.
We ship all orders via USPS Mail.
Production Time: Since our items are handmade, there is an average of 3-7 days processing time for collars and 1 week for dog toys. You will be notified of any shipping delays. If you need your order by a certain date please contact me and I can accomodate you if possible.
International Orders: We ship via USPS first class and priority mail. First Class International mail will be slow. You are responsible for any customs and duty fees.
We are not responsible for parcels lost, damaged, or stolen in transit. Priority mail packages under $50 are insured at no extra cost to you.
Essential information we collect
In operating our store, we may capture some information about your device, such as your IP address and information related to your visit when you browse our store. We do that in order to: ● remember who you are after you log in so that you do not need to authenticate at each click; ● monitor if our website is running with the high performance we are dedicated to providing; ● let you browse between products without having to start back from the home page at each click; ● remember if you put something in your shopping cart before you decide to checkout; and ● control that your data is processed securely.
Order information you expressly provide
To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.
If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.
If you have completed a purchase, we may send you an email to ask you to review the product you bought. You can share your opinion with other customers.
We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies that we allow you to block.
How do we process your information?
We use an external provider to run our store. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.
● Payment: Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but we want to use accredited companies to process your credit card information. Our payment providers are Stripe and Paypal.
● Shipping: We integrate with a number of shipping companies to fulfill your orders. Shipping Easy and USPS Stores and Website.
How can you control your personal data?
If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us. We will be more than happy to help.
How long do we keep your data?
We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.
Who can you reach out to for privacy matters?