- Shipping & Returns
Shipping & Returns
You may return most new, unused items within 7 days of delivery for a full refund.
Custom and Wholesale orders are non-refundable.
You may exchange item for another size if the item is still available. Proper measurement is the best way to avoid returns due to sizing issues. We provide sizing instructions for all of our products. Please contact us if you have any questions.
We ship all orders via USPS Mail.
Production Time: Since our items are handmade, there is an average of 3-7 days processing time for collars and 1 week for dog toys. You will be notified of any shipping delays. If you need your order by a certain date please contact me and I can accomodate you if possible.
International Orders: We ship via USPS first class and priority mail. First Class International mail will be slow. You are responsible for any customs and duty fees.
We are not responsible for parcels lost, damaged, or stolen in transit. Priority mail packages under $50 are insured at no extra cost to you.